Anyone who has spent any amount of time trying to navigate through the maze of automated phone systems will be able to sympathize with me on this entry.
It started simple enough. I received an invoice for $12 to have my Host renew my domain for me. Simple enough. I also decide to “upgrade” my webspace down to 150MB, since we’re using so little of the resources I paid for. Why pay for things I’m not using, right? So, I send a Money Order for $52 to my Host for both by the 8th on overnight. Simple, right?
Day after day pass and still no word. Thanks to the USPS, I know they received it – because someone had to sign to receive my Money Orders. Getting nervous, I decided to move everything early, just in case. It goes better and faster than I expected, so now I’m waiting on them. Finally, it’s May 19 and still nothing has been done. My domain has expired and I had 48 hours to get it back. Furious, I launch a campaign – demanding answers, ending with a threat to get the BBB if they didn’t do anything. I finally get an answer and my domain is renewed.
I thought I was home free.
Well, that thought turned around and bit me in the ass.
I waited for the Registrar Lock to come off and discovered I couldn’t access any of my domain information. I couldn’t change the Nameservers to point to my new, smaller account nor could I update my contact information. Weird, but I decide to wait longer. Now, May is almost over and I still can’t access my account. I once again launch a slightly more polite campaign and a few more days later – they’ve fixed the error and I’m able to point the domain here.
*sigh* So now, everything’s running again, where it’s supposed to be.
And then, there’s Medicaid.
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