We rented a car for our road trip. Our old car simply wasn’t safe and we had no money to fix it up. So we sold that one for scrap and rented a nice, little 2009 Chevy Aveo for the trip down for $159 a week from Enterprise Rent-A-Car in Grand Rapids, MI.
Seemed pretty reasonable for a really nice car.
First snag, when Matt called and offered us a place to live in Texas, we called Enterprise and asked to take the car to Texas. They wanted us to drive all the way back to Michigan, negotiate a new contract and then drive to Texas. Never mind that the car had Georgia plates, registration, and insurance. Michigan.
24 hours later, despite being told we’d get an answer before they closed, they finally relented and we left for Texas.
They decided once we were in Dallas that we could drop the car off at any local Enterprise instead of driving the car off to Michigan. Now, here’s where things get fishy. My grandparents (Poppa and Sheba) have been meddling this whole time. Despite ignoring us or downright abusing us, they’re suddenly worried. They’re apparently talking to the car rental company. I don’t know if I should blame them for what followed or not. I am angry that the car company actually talked to them in the first place. Either way, first quote was $400 to drop the car off, but when we called to arrange it, it was only $75.
We dropped the car off January 7th at the Enterprise in Wylie TX. Strangely, we didn’t have enough money in our bank account to afford the $75. Sandy, Matt’s Mom, helped us pay it. We figured we could pay her back this past Friday.
Wednesday, the 13th, we get a call from the bank saying we’re overdrawn. However, their computers are down so they can’t tell us anything else.
The 14th, we call back and find out we’re not only overdrawn, but we’re overdrawn by $800. Frustrating, but not that surprising. This has been a brutal couple months.
Friday, the 15th, Sandy calls us first thing in the morning. Her debit card was charged $400 by Enterprise without her consent. We spent most of the day on the phone trying to iron that out. They claim they can’t refund her directly but it’ll go to our account.
Sandy calls her bank to ask that they deny any further charges from Enterprise and they tell her they’ve had numerous complaints about Enterprise continuing to charge after the car has been returned.
So now we’re waiting until Monday for a manager to come in.
I transferred my payments for my WoW account to my college refund card, only to discover I only have $10 on it. I put $21 on it, but it’ll be Monday before it posts. So looks like I’ll be missing the raid tonight.
If you ever rent a vehicle from Enterprise, watch your bank or credit account closely. Make sure you get an actual receipt and get everything in writing.
On the bright side, Matt bought Dragon Age Origins yesterday and he plans to play WoW all day. So his brand new PS3 is sitting all lonely and neglected. I think I’ll fix that! ^_~